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Aid for purchasing our products

This section contains the answers to the most frequently asked questions; please send us an e-mail if you can’t find the answer to your query here.


PERSONALISATION
If you want your product to be custom imprinted, please send us your company logo - in one of the following formats: .eps, .ai, .pdf, .psd - by e-mail to: ordini@epengadget.com 

Please indicate your order number in your e-mail along with any other information we may need to personalise your products. Alternatively you can send us any printed matter that contains your brand in a sealed envelope to: IMPRINT s.n.c. via Alessandro Volta, 39 - 70014 - CONVERSANO (BA). 

Our graphics team will make a photographic reconstruction of your request in 2/3 days and send an order confirmation to your e-mail address; the order confirmation will also contain the layout of the product using the models you selected with your brand and anything else necessary for the personalisation so you can see what the end product will look like.

ORDER CONFIRMATION AND PAYMENT
The order will be put into production only after we receive the confirmation order that has been signed by you and a copy of the bank transfer to our fax number: +39 080.409.91.26.

DELIVERY TIMES
Delivery takes about 15/20 days from the date of the order confirmation and the products will be sent directly to your address by express courier.

HOW DO I PAY FOR THE GOODS?
By bank transfer in advance or by credit card through PAYPAL once the graphics have been approved.

WHAT IS THE SHOPPING BASKET?
You can use the e-shopping basket like a real shopping basket to get products from the shelves. Use this to select the products you want to order. This is the easiest way to make on-line purchases since you can see what’s in your basket at any time, or add or remove items from it.

CAN I CANCEL MY ORDER?
IMPRINT s.n.c gives both ‘professional’ and ‘consumer’ customers the right to cancel their non-personalised orders and ‘professional’ customers the right to cancel their personalised orders within 48 hours from sending the order. The order must be cancelled by fax or telegram. If the customer has already paid, the customer will have the right to return of the entire amount via bank transfer, less bank charges only.

Our service includes the “supply of clearly personalised merchandise”. As provided under article 3 of Italian Legislative Decree 185/99, ‘consumer’ customers (i.e. persons who are not purchasing for reasons related to their professional activity) do not have the right to cancel orders for personalised merchandise pursuant to article 5(3) of Italian Legislative Decree 185/99.

Communications may also be sent to the following address:Imprint s.n.c. via Alessandro Volta, 39 - 70014 - CONVERSANO (BA)The fax number is: +39 080.409.91.26

WHO CAN I SEND COMPLAINTS TO?
Complaints can be sent to the following addresses:

IMPRINT s.n.c. 

Registered offices:
Via Alessandro Volta, 39 - CONVERSANO (BA) - ITALY
Tel. +39 080.495.19.78 - Fax +39 080.409.91.26
E-mail: info@epengadget.com

Office times: 09:00 - 13:00 / 15.00 - 18:00
UTC/GMT+1:00 Rome


JURISDICTION OVER CONSUMER CONTRACTS
With reference to Council Regulation (EC) No 44/2001 of 22 December 2000 on jurisdiction and the recognition and enforcement of judgments in civil and commercial matters. Imprint s.n.c. would like to draw your attention to Article 16 i.e. Business to consumer.

1. A consumer may bring proceedings against the other party to a contract either in the courts of the Member State in which that party is domiciled or in the courts for the place where the consumer is domiciled.
2. Proceedings may be brought against a consumer by the other party to the contract only in the courts of the Member State in which the consumer is domiciled.
3. This Article shall not affect the right to bring a counter-claim in the court in which, in accordance with this Section, the original claim is pending.

HOW, WHERE AND WHEN WILL THE MERCHANDISE BE DELIVERED?
The merchandise will be delivered to the place indicated by the customer when making the purchase, by reliable express courier within 30 days. N.B.: Deliveries cannot be made to Post Office Boxes.

WILL I RECEIVE AN INVOICE FOR THE PURCHASES MADE?
A standard invoice will be given, just as for a shop purchase.

WHAT IF I AM NOT AT THE DELIVERY ADDRESS AT THE TIME OF DELIVERY?
If you are not at the delivery address at the time of delivery, the courier will leave a notice. The recipient can then contact the local courier’s office and make arrangements for a second delivery or to get the merchandise directly from the courier’s office.